Privacy Policy

1. Introduction

Harborline Ventures Private Limited ("HarboCharge", "we", "us", or "our") operates the HarboCharge EV charging platform, including the website www.harbocharge.com, mobile applications, and associated charging infrastructure. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing address when you create an account or contact us.
• Payment Information: UPI IDs, transaction references, and payment amounts processed through our platform. We do not store full payment credentials.
• Vehicle Information: EV make, model, and charging session data including energy consumed, session duration, and connector type.
• Location Data: Charger station locations you visit and, with your consent, your device location to help you find nearby chargers.
• Usage Data: Log data, IP addresses, browser type, device information, pages visited, and interactions with our platform.
• Communication Data: Messages, support tickets, and feedback you send us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our EV charging services.
• Process payments and send transaction receipts and notifications.
• Communicate with you about your account, charging sessions, and service updates.
• Improve our platform, chargers, and user experience through analytics.
• Send promotional communications (only with your consent; you can opt out at any time).
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our terms.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, cloud hosting providers, analytics tools, and communication services that help us operate the platform.
• Charging Station Hosts: Aggregated and anonymised session data to help hosts understand charger usage at their locations.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights and safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

We use cookies and similar technologies (local storage, analytics scripts) to:

• Remember your preferences and login sessions.
• Understand how you interact with our website and app to improve the experience.
• Measure the effectiveness of our marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Charging session data may be retained in anonymised form for analytics purposes.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications.
• Request a portable copy of your data in a structured format.

To exercise any of these rights, please contact us at the address below.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: